Cancellation & Refund Policy
Last updated: 11 September 2026
This policy explains the cancellation, rescheduling, missed-session and refund arrangements for services provided by Nikos Trainer.
It applies to bookings and purchases made through nikostrainer.com, the Nikos Trainer booking system or directly with Nikolaos Moumouris.
This policy forms part of the Nikos Trainer Terms & Conditions and does not affect your statutory consumer rights.
1. Contacting Nikos Trainer
To request a cancellation, reschedule or refund, use the cancellation or rescheduling link in your booking confirmation where available.
Alternatively, contact:
Nikolaos Moumouris
Email: nikosmoumou@gmail.com
Telephone: 07918 188442
Please provide:
Your full name
Your booking or order number, where available
The service purchased
The scheduled date and time
Whether you are requesting cancellation, rescheduling or a refund
A request is treated as received when it reaches the booking system, email account or telephone number above.
2. The standard 12-hour notice period
Unless a product page or written agreement states otherwise, scheduled sessions may be cancelled or rescheduled without charge when at least 12 hours’ notice is provided.
The notice period is calculated from the scheduled starting time of the session or workshop.
For example, a session beginning at 10:00 am must normally be cancelled or rescheduled no later than 10:00 pm on the previous day.
Changes requested with less than 12 hours’ notice are treated as late cancellations.
3. Free consultations and taster sessions
Free consultations and taster sessions can be cancelled or rescheduled using the link in the booking confirmation or by contacting Nikos Trainer.
Please provide as much notice as possible so the appointment can be offered to another person.
There is no cancellation charge for a free session. However, repeated late cancellations or failures to attend may result in future free bookings being declined.
4. One-to-one personal-training sessions
Cancellation with at least 12 hours’ notice
When at least 12 hours’ notice is provided, the session may be:
Rescheduled to another available time;
Returned to an eligible session package; or
Refunded where appropriate and requested.
All replacement sessions remain subject to coach, venue and booking availability.
Late cancellation
A cancellation made less than 12 hours before the session may be charged in full or counted as used.
This reflects the time reserved for the client and the limited opportunity to offer the appointment to somebody else.
Failure to attend
If you do not attend and have not contacted Nikos Trainer before the session, the booking will normally be treated as used and no refund will be provided.
Late arrival
If you arrive late, the session will normally finish at its original scheduled time. This prevents disruption to later clients, classes or venue arrangements.
The full session fee remains payable.
Exceptional circumstances
Illness, emergencies and circumstances genuinely outside your control may be considered individually.
Any decision to waive a late-cancellation charge or offer a replacement session is discretionary and does not permanently change this policy.
5. PT Intro and other multi-session packages
Where a product contains more than one session, each appointment is subject to the standard 12-hour notice period.
A session cancelled with sufficient notice may be rearranged within the package’s validity period and subject to availability.
A late cancellation or failure to attend may cause that particular session to be counted as used without cancelling the rest of the package.
Unused sessions are not automatically refundable after coaching has begun. Any refund due will take account of services already delivered, work already completed and applicable consumer rights.
Packages are personal to the purchasing client and cannot normally be transferred to another person without prior written agreement.
6. Focused Training Workshops
Focused Training Workshops are small-group sessions with limited spaces.
Cancellation with at least 12 hours’ notice
When at least 12 hours’ notice is provided, you may request:
A move to another available date for the same workshop;
Credit towards another eligible workshop; or
A refund where appropriate.
A place on another date cannot be guaranteed.
Late cancellation or non-attendance
If you cancel less than 12 hours before the workshop or do not attend, the payment will normally be retained and the place counted as used.
You may nominate another suitable participant to use your place only with prior approval from Nikos Trainer and before the workshop begins.
7. Advanced Workshops
Advanced Workshops may be delivered as one longer session or as a multi-session coaching experience.
The word “Advanced” describes the depth and focus of coaching and does not necessarily describe the participant’s lifting level.
Single-session Advanced Workshops
A single-session workshop follows the same 12-hour cancellation and rescheduling rules as a Focused Training Workshop.
Multi-session Advanced Workshops
When an Advanced Workshop contains two or more sessions, the purchase covers the complete workshop structure described on the product page.
If one session is cancelled with at least 12 hours’ notice, Nikos Trainer will make a reasonable effort to arrange an alternative, but an identical replacement date cannot be guaranteed.
A session cancelled late or missed without notice may be counted as used. Missing one session does not normally create a right to a partial refund for the remaining workshop structure.
8. Cancellation by Nikos Trainer
Nikos Trainer may need to cancel or rearrange a session because of illness, emergency, venue closure, equipment problems, severe weather or another circumstance outside reasonable control.
If Nikos Trainer cancels a paid session, you will be offered:
A replacement date;
Credit for the affected session; or
A refund for the service not provided.
You will not be charged a cancellation fee when Nikos Trainer cancels.
Nikos Trainer is not responsible for indirect expenses such as travel, parking, accommodation, childcare or loss of earnings resulting from a cancelled or rearranged booking.
This does not limit any rights that cannot legally be excluded.
9. Personalised Online Training Programmes
A Personalised Online Training Programme is created using information supplied through your consultation, questionnaires, assessment and communications.
Programme preparation may include:
Reviewing your goals and training history
Reviewing health and injury information
Selecting and organising exercises
Planning training sessions and progression
Preparing coaching instructions
Setting up your online account or training plan
Cancelling before work begins
If you cancel before programme preparation has started, you will normally receive a full refund.
Asking for work to begin during the statutory cancellation period
If you purchase online, you may have a statutory right to cancel the contract within 14 days.
If you want programme preparation to begin during that period, Nikos Trainer may ask for your express request and acknowledgement before starting work.
If you then cancel after work has begun, Nikos Trainer may deduct a reasonable and proportionate amount for work already completed.
After the programme has been completed
Where you expressly requested the service to begin during the cancellation period and acknowledged the relevant consequences, your statutory right to cancel may end once the service has been fully performed.
Delivery of the programme does not remove your rights where the service is faulty, not supplied as described or not provided with reasonable care and skill.
Change-of-mind requests after delivery
A completed personalised programme cannot normally be refunded simply because you:
Change your training goals;
Decide not to train;
Do not use the programme;
Do not have the equipment you previously stated was available; or
Provided incomplete or inaccurate information.
Reasonable corrections will be made if the delivered programme materially differs from what was agreed.
10. Hybrid coaching
Hybrid coaching combines a personalised online programme with scheduled in-person coaching sessions.
The online programme component follows the rules for Personalised Online Training Programmes.
Each in-person appointment follows the standard 12-hour cancellation and rescheduling policy.
Cancelling or missing an individual in-person session does not automatically cancel or refund the online programme component.
If the complete hybrid service is cancelled, any refund will be calculated according to:
Online preparation already completed;
Sessions already delivered;
Late cancellations or missed sessions;
Any remaining unused service; and
Applicable statutory rights.
11. Digital content and downloads
Some services may include downloadable or account-based digital material.
Where the law requires it, digital content supplied during a statutory cancellation period will only be provided after you have given the necessary consent and acknowledged how this may affect your cancellation rights.
Digital material that is faulty, inaccessible or materially different from its description will be corrected, replaced or otherwise dealt with in accordance with applicable consumer law.
12. Service quality concerns
If you believe a paid service was not provided with reasonable care and skill or did not match its description, contact Nikos Trainer as soon as reasonably possible.
Depending on the circumstances and your legal rights, an appropriate solution may include:
Correcting the service;
Repeating the affected part;
Providing replacement access;
Offering an appropriate price reduction; or
Issuing a full or partial refund.
This section is separate from a change-of-mind cancellation.
13. Refund processing
Approved refunds will normally be returned through the original payment method.
Refunds will be processed without undue delay and normally within 14 days after the refund has been agreed or, where applicable, after notice of statutory cancellation has been received.
The time taken for the payment to appear in your account may depend on Stripe, your bank or another payment provider.
Nikos Trainer is not responsible for additional processing time caused by the customer’s bank or payment provider.
Cash refunds or refunds to a different account will not normally be provided.
14. Discounted and sale purchases
Purchasing a service at a reduced or promotional price does not remove your statutory consumer rights.
Where a refund is due, it will be based on the amount actually paid rather than the service’s usual full price.
Promotional offers, credits and discount codes have no independent cash value unless expressly stated otherwise.
15. Chargebacks and payment disputes
Please contact Nikos Trainer first if you do not recognise a payment or believe a refund is due.
Starting a chargeback does not automatically cancel a booking, coaching agreement or payment obligation.
Nikos Trainer may provide relevant booking, attendance, order and communication records to the payment provider when responding to a payment dispute.
16. Statutory rights
Nothing in this policy excludes or restricts rights provided by UK consumer law.
Depending on the type of service and how it was purchased, legal cancellation rights and exceptions may differ. Particular rules may apply to:
Services purchased online;
Services started during a cancellation period;
Fully performed services;
Digital content;
Personalised work; and
Leisure services arranged for a specific date or period.
Where this policy provides greater flexibility than the minimum required by law, the more favourable policy provision will apply.
17. Changes to this policy
Nikos Trainer may update this policy to reflect changes in services, booking arrangements or legal requirements.
The policy applying to a purchase will normally be the version available when the booking or order was made.
The latest revision date appears at the top of this page.
18. Contact details
Questions or requests concerning cancellations and refunds should be directed to:
Nikos Trainer
Nikolaos Moumouris
Edinburgh, Scotland
Email: nikosmoumou@gmail.com
Telephone: 07918 188442
Website: https://nikostrainer.com